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SUPPORT
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Our products are evolving very fast because we try to keep pace with state-of-the-art technology and because we (try to) listen to our customers suggestions.
For this reason we have stopped supplying manuals that become soon obsolete and we have setup this support site where you can find all the latest information and instructions about our products.
If you look for some software that we supply free of charge with our products, you can go directly to Software download
Warning: if you never bought products from us, please note that our customers are integrators and not end users, as some skills are needed to be able to use them. Read the disclaimer at the bottom of this page before ordering anything...
General information about TCS products
Support for Products in full production
Instructions for older TCS-Products Other information and Software download
Instructions about specific products
TCS-AWS Support
TCS 3.5 Support
TCS-CAM II Support
TCS MINI Support
Software Download
WARNING: Last but not least..please read:
Our target customers are system integrators and not final customers. Since products change fast and we don't have time and resources to translate in many languages manuals that become quickly obsolete, we have resolved to supply all instructions in english, not because it is easier for us (we are Italians) but because anybody who is seriously in electronics must know english as anybody who is seriously in literature should know latin and greek.
If you need instructions in other languages, please be warned that we won't be able to supply them, though we will be glad to assist you in clearing doubts about them.
We do our best to produce products that are easy-2-use but this is not always possible because technology changes fast and because we are a small company, fast, flexible, but small, and we can't provide any low level information.
We assume that our customers are experienced with GSM technology and electronics.
If you don't know how SMSs work or what is a Open Collector output, may we recommend that you don't buy a product directly from us but rather refer to a technician, that buys it, and then provides you a complete working solution (and you pay him for his knowledge).
We can be extremely flexible with experienced customers and actually I may say that most of our customers are very satisfied but unfortunately we cannot be flexible with unexperienced ones...
Dixi et salvavi animam meam! (I warned you and saved my soul!)
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©2001 DPS-Promatic srl (Copyright & privacy) Last modified:2008/03/11:19:58:23 |
DPS-Promatic srl - via Edison 21, 47100 Forlì, Italy P.I. 01519970402 Fax+39-0543-725274 Contact us... |